Sendify Sendify Sendify

Terms of Service

1. Introduction

1.1 These general terms and conditions (the “General Terms”) govern the use of the services provided through the website sendify.com (the “Services”) by Sendify AB, reg. no 559102-5852 (“we”, “us” or “our”). Your access to and use of the Services is conditioned on your acceptance of and compliance with these General Terms. These General Terms apply to all visitors, users and others who access or use our Services.

1.2 By accessing or using the Services you agree to be bound by these General Terms. If you disagree with any part of the General Terms, you may not access nor use any of the Services. Questions related to these General Terms shall be directed to legal@sendify.se.

2. Definitions and interpretation

When used in the General Terms, the following words and expressions shall have the meanings set out below. Further definitions are given throughout the General Terms.

“User”, “you” or “your” means you or any other party using the Services.

“Content” means the information that is uploaded, published or in any other way made available by you on the website.

“Carrier” means the party performing the carriage of goods.

“Customer” means the party entering into a transport agreement for the carriage of goods with us.

“Carriage” means the carriage performed by the Carrier.

3. The scope of the services

General

  1. The Services provided are intended and may be used for commercial use only. You should read the General Terms carefully.
  2. Your access to and use of the Services may be interrupted as a result of malfunction, maintenance or updates of the Services. We will take reasonable commercial efforts to minimise any disruptions to the Service, but we make no warranty against nor take any responsibility for any defects, delay or unavailability in the Service.
  3. We may engage sub-contractors for the provision of the Services.

Standard Carriage booking services

  1. The Services enables users to, inter alia, search for, compare and book carriage of goods. Based on your requirements, a comparison between available Carriers and modes of transport may be made and presented to you. You may thereafter choose a Carrier and mode of transport suitable to your requirements and place an order for Carriage with the selected Carrier. We are not the Carrier. Subject to section 9 below, the relationship between you and us regarding the Carriage is governed by the terms and conditions of the transport agreement between the chosen Carrier and us as agreed when you place the order.

Additional features of the Services

  1. Depending on the user’s subscription plan, the Services may (as from time to time) include additional features and functionality. Such features and functionality are subject to these General Terms, but may also be subject to certain terms regarding such features and functionality. By subscribing to the plan including such features and functionality and by using such, you agree to the certain terms governing them.

4. Changes to the Services

We reserve the right to at any time change, extend, reduce, add or terminate features of the Services without giving prior notice to you. If you have subscribed to a paid subscription plan for the Services and  a change is to be made to features or functionality included in such subscription plan that significantly changes the Services adversely, you will be notified regarding such change at least 30 days before the change becomes effective. If you do not agree to the change, you have the right to terminate the subscription plan in relation to the part of the Services subject to the significant changes, whereupon such termination will be effective as from the date the change comes into effect. Should you continue to use the Services after such change comes into effect, you are deemed to have accepted such changes.

5. Your obligations and code of conduct

  1. You shall provide the current true and complete information requested upon registration. You are responsible for keeping such information updated and correct.
  2. You are entirely responsible for any and all use of the Services by you and your designated users, meaning that you are liable for all actions and activities conducted under any accounts registered by you, including but not limited to keeping the password to a user account confidential and secure in order to prevent unauthorized access to the account.
  3. You are solely responsible for all content you post or otherwise submit during your use of the Services.
  4. You may use the Services for lawful purposes only. You agree that when using the Services you will not post, transmit or distribute any illegal material. You further agree that you will not contribute to destructive activities such as dissemination of viruses, spam or any other activity that might harm the Services or other users. Additionally:
    1. You shall not defame, abuse, harass, threaten or otherwise violate the legal rights of others or of any third party, including us.
    2. You shall not in any manner publish, post or- in any other way express- any topic, material or information that is inappropriate, defamatory, infringing, obscene, pornographic, racist, terrorist, politically slanted, indecent or unlawful.
    3. You shall not take any action that interferes or attempts to interfere with the proper working of the Services or any activities conducted on the Services.

6. Suspension of Services

We may, without any liability towards you, suspend or limit the provision of Services to you if;
(i) You have overdue payments to us; or
(ii) You suspend your payments (Swedish: ställer in betalningar), enters into composition procedure (Swedish: inleder ackordförhandling), files for bankruptcy (Swedish: ansöker om konkurs), submits a request regarding company reorganisation (Swedish: ansöker om företagsrekonstruktion) or similar, or enters into liquidation (Swedish: fattar beslut om likvidation),
(iii) You are in violation of our terms and conditions (including these General Terms) or of any applicable national or international laws, rules or regulations.

7. Intellectual property and know-how

  1. Any and all intellectual property rights in and to the Services, including but not limited to its content, features, functionality, and design elements (the “Intellectual Property Rights”) are and shall remain our and our licensors’ exclusive property.
  2. You undertake to keep confidential and not to disclose to any third party any information, including but not limited to information relating to the content, features, functionality, and design elements of the Services, that are disclosed to you in connection with your use of the Services or otherwise in your contacts with us, with the exception of information that is or becomes generally available to the public (“Secret Know-How”).
  3. You undertake to not use any Intellectual Property Rights or any Secret Know-How for any other purposes than for the purpose of using the Services in accordance with the General Terms.

8. Payment and fees

  1. You acknowledge and accept that we are entitled to transfer the entitlement of payment, including payment related claims, to a third party.
  2. The price for your use of the Services depends on the subscription plan you choose and governed by the Subscription Terms applicable to your subscription. Additional fees and charges may apply when utilizing the Services and each such fee or charge will be presented for your acceptance prior utilization. We may change the applicable fees whenever we see fit by communicating updated fees to you. Should you not accept such change, you may cease using the Services or refrain from using the applicable feature.

9. Limitation of liability

  1. Our responsibility for the Carriage performed by the Carrier chosen by you through the Services, is limited to the terms and conditions of that Carrier accepted by you upon ordering a Carriage. Notwithstanding the foregoing and regardless of the terms of the Carrier, our responsibility shall in no event exceed the scope and limitations set out in Nordiska Speditörsförbundets Allmänna Bestämmelser 2015 (“NSAB2015”). The foregoing constitutes our sole and exclusive liability for the Carriage.
  2. The Services are provided “as is” without warranties of any kind, whether expressed or implied. We do not warrant that the Services will meet your requirements or expectations or that the use of the Services will be uninterrupted or free from errors at all time. We assume no responsibility for the content, privacy policies or practices provided by any third party or by any third party web sites that may be accessed through the Services. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly to you for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such third party content or service available on or through any such web sites or services.
  3. We shall in no event be liable for any indirect or consequential damages, including but not limited to, loss of production, loss of data, loss of business, loss of investment, loss of revenue or loss of goodwill.
  4. We cannot be held liable for costs, losses or damage caused arising out of or caused by, directly or indirectly, forces beyond our control, including, without limitation, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services, it being understood that we shall use reasonable efforts which are consistent with accepted practices to resume performance as soon as practicable under the circumstances.

10. Confidentiality

We are not liable for any confidential information shared through the Services, provided that we have not been acting with gross negligence or intent.

11. Term

These General Terms apply as from the date you subscribe to or use any of the Services until the later of (i) you cease to use the Services, (ii) you have deleted your account for the Services, and/or (iii) there are no outstanding obligations between you and us in relation to the Services.

12. Changes to these General Terms

We may update these General Terms and any other terms of service applicable to the Services from time to time to bring them in line with our business, engagements, applicable laws, practices and industry standards. If we make changes to these General Terms or any other terms of service, such changes shall apply provided that (i) we have notified you in writing that the change has been made at least thirty (30) days in advance and (ii) you continue to use the Services thereafter.

13. Severability

If any provision of these General Terms is held to be invalid or unenforceable, such provision shall be limited, modified or severed to the minimum extent necessary to eliminate its invalidation or unenforceability so that these General Terms otherwise remain in full force, effect and enforceable.

14. Know your customer

We may need to verify the identity of the people using the Services and also to check your beneficial owners and ownership structures. Verification of such information may also be carried out by third parties. We may also carry out a credit check of you. You undertake to answer all questions and provide all documentation necessary for us to carry out KYC obligations.

15. Governing law and disputes

These General Terms and any other terms of service applicable to the Services shall be construed in accordance with and governed by the laws of Sweden. Any dispute, controversy or claim arising out of or in connection with the Services or these General Terms, or the breach, termination or invalidity thereof, shall be settled under the exclusive jurisdiction of The District Court of Gothenburg, Sweden as the first instance.

16. Withdrawal

If you would use the Services for personal purposes you have a right of withdrawal, given that a message informing us about the withdrawal has been sent to us within fourteen (14) days from your Carriage order. You do not have to give any reason for the withdrawal. If you wish to use their right of withdrawal a standard form for the submission is to be found on the link below, which shall be emailed to support@sendify.se:Withdrawal Standard Form
When the transport has commenced the Customer may no longer cancel the carriage. The carriage is deemed commenced when expenses related to the Carriage has emerged for the Carrier. When such costs emerge will vary, for express deliveries on a short notice such costs might emerge already upon your booking of the Carriage.ADDITIONAL PROVISIONS FOR BUSINESS CUSTOMER (I.E. COMMERCIAL USE)

Subscription Plan Terms

1. Introduction

These subscription plan terms (the “Subscription Terms”) govern the certain subscription plans applicable for the use of the services provided through the website sendify.com (“Services”) by Sendify AB, reg. no 559102-5852 (“we”, “us” or “our”). The general use of the Services is governed by our General Terms. Depending on the subscription plan subscribed for, the specific terms applicable to such subscription plan as set forth below will apply. By creating an account and choosing a certain subscription plan, you will be bound the applicable Subscription Terms.

2. Subscription plans and access

You may select from available plans as detailed in the Services. The specific fees, features, and usage allowances (e.g., label limits) for each plan are accepted as presented when you choose your subscription plan.

The subscription plans are divided into three tiers: Basic, Plus and Pro. By default, every user starts on the Basic plan (the free tier) and may choose to upgrade to Plus or Pro for enhanced features. Below is a description of each such subscription plan.

Basic Plan (Free Tier)

  • Subscription Fee: None. The Basic plan is offered at no monthly or annual cost.
  • Included Services: Access to our standard discounted freight rates negotiated with carriers. Basic users can compare and book shipments using our pre-negotiated carrier contracts, benefiting from our standard rates. Basic users can also use the “Receiver Pays” functionality, allowing the shipment’s charges to be billed to the receiver or a third party.
  • Excluded Features: The Basic tier does not include the ability to integrate “Own Agreement” (using your own carrier contract) into the Platform. This advanced features are unavailable in Basic.
  • Per-Use Fees: Basic users may still access certain advanced services on a pay-per-use basis if offered. For example, using a Receiver Pays shipment (having the recipient pay the freight cost) might incur a platform fee per label. Any such transaction fees or surcharges for special services are outlined when utilized.

 

Plus Plan

Subscription Fee: The Plus plan is a paid subscription, available in either monthly or annual billing options. The exact subscription fee is stated when selecting the plan and may be paid monthly or yearly according to your choice.

Expanded Features: The Plus plan includes additional functionality beyond Basic. Notably, Plus users gain access to the “Own Agreement” integration, meaning they can book shipments using their own carrier contracts through the Platform (the “BYOC”). Plus also enables the “Receiver Pays” functionality, allowing the shipment’s charges to be billed to the receiver or a third party. In summary, a Plus user can use their own negotiated carrier rates on the Platform, a feature which Basic does not offer.

Usage Allowances: The Plus plan may come with certain included usage limits or fair-use allowances (for example, a number of shipment labels or orders included per month). Any such limits (and what counts as fair usage) are presented when you subscribe to the plan. This ensures that typical shipping volumes are covered under the subscription, while very high volumes remain subject to overage policies.

Additional Fees: If a Plus user’s shipping volume exceeds the plan’s included allowance, overage charges will apply for the extra shipments. For instance, shipments beyond the included number may incur a per-label fee as specified in the Platform. Additionally, certain features under Plus (such as using BYOC or Receiver Pays on a shipment) might carry a small platform fee per label, as detailed when utilized. All such fees are transparently presented so you know the costs of any extra usage.

Support: Plus plan users receive the standard customer support provided by us to all users. Any premium support offerings are reserved for the Pro tier as described below.

Pro Plan

Subscription Fee: The Pro plan is a customized enterprise subscription. Pricing and terms for Pro are not one-size-fits-all; instead, they are established on a case-by-case basis between the user and us. (for example, we may provide a quote or contract with custom pricing based on your shipping volume and requirements).

Features: Pro includes all the features of the Plus plan — including Own Agreement (BYOC) integration and the Receiver Pays billing option — and adds further enterprise-level benefits. Pro users can expect tailored solutions not available on the lower tiers. This may include advanced platform customizations, integration support, and any other specialized features needed to support high-volume or complex logistics operations. Essentially, the Pro plan is customizable to your shipping needs.

Dedicated Support: Pro subscribers receive enhanced support services. This typically means a dedicated account manager or priority support channel is provided by us to Pro users, ensuring quick, personalized assistance. The support is customized to the enterprise’s needs, going beyond the standard support available on the Basic or Plus plans.

Custom Terms: Other terms such as contract length, notice periods, or specific service-level commitments for Pro are individually set. Many Pro plans are annual agreements or longer, but the exact contract term and conditions are defined in your separate agreement with us.

3. General conditions for all plans

The provisions below are applicable for all subscription plans.

Plan Selection: All accounts are typically on the Basic plan by default upon sign-up. Upgrading to a Plus or Pro subscription is completely optional and can be done through your account settings or by contacting us for Pro. You will begin receiving the benefits of the new plan immediately upon upgrading.

Upgrades and Downgrades: You may upgrade or downgrade your subscription tier at any time. If you choose to upgrade to Plus or Pro, you agree to any applicable subscription fees and terms for that plan. If you decide to cancel a paid plan (or if a Pro contract term ends without renewal), your account will simply revert to the Basic (free) plan after the agreed term. In other words, when a Plus/Pro subscription is terminated or not renewed, the user can continue to use our Services on the Basic tier with no subscription fee. Each plan is subject to automatic renewal for the same duration (monthly or yearly) unless terminated on the last day of the current subscription period. This ensures uninterrupted access to the Platform’s core free features.

Pricing and fees: Full details on each plan’s current features, limitations, and pricing are presented when you subscribe to it. By selecting a plan, the Customer acknowledges the plan features and fees as described on the Pricing Page at that time. We may at any time change the pricing and fees of any of our Services and subscription plans. Your continued use of our Services will be deemed as an acceptance of such price changes. However, if you have prepaid any subscription plan, such prepaid fee will continue to apply during the term prepaid for. If there are any changes to fees or limits, we will typically update the information within the Platform and, if required, provide notice in accordance with the General Terms.

Payment terms:

Subscription fees are invoiced in advance according to the chosen billing cycle.

Transactional fees (for ”pay as you go” features) are invoiced based on your usage on a weekly basis.

Invoices are due 20 days after the invoice date. Failure to pay by the due date will incur a reminder fee of SEK 60 and penalty interest of 8% per annum plus the at each time applicable reference rate set by the Swedish Central Bank (Riksbanken).

To validly dispute an invoice, you must dispute it within 14 days after the invoice date. Unless an invoice is not disputed within such period it shall be deemed accepted.

Certain Terms for Own Agreement (BYOC)

1. Introduction and definitions

These terms (the “BYOC Terms”) govern the use of the “Own Agreement” feature (i.e. the BYOC feature) available as part of the Services provided by Sendify AB. The general use of the Services is governed by our General Terms and, as applicable, certain Subscription Terms. By using the feature Own Agreement in the Platform, you agree to the provisions set forth in these BYOC Terms.

When used in the BYOC Terms, the following words and expressions shall have the meanings set out below. Further definitions are given throughout the BYOC Terms.

“User”, “you” or “your” means you or any other party using the Services.

“Platform” means the cloud-based software for booking, managing and tracking shipments provided by us as part of our Services;

“Own Agreement” means a direct contract between you and a carrier, integrated into the Platform for booking purposes.

“General Terms” means our general terms and conditions regarding the use of the Services.

“Subscription Terms” means the terms applicable to certain subscription plans for the Services.

“Services” means the services provided through the website sendify.com.

2. Liability disclaimer and indemnification

Contractual Relationship: The contract of carriage is strictly between you and the carrier. We act solely as the technical interface.

No Price Guarantee: We provide estimated costs for Own Agreements based on available data in your carrier agreement or the carrier’s pricing API. We do not verify, sync, or guarantee the pricing displayed for Own Agreements and cannot be held liable for reliance on such information. The final cost is determined solely by the carrier’s invoice to you. We accept no liability for discrepancies between the Platform estimate and the final carrier invoice.

Claims: You acknowledge that any claims relating to loss, damage, or delay in respect of shipments booked using the Own Agreement feature must be pursued directly with the relevant carrier in accordance with the terms of your Own Agreement.

Indemnification: You agree to defend, indemnify, and hold us harmless from all liabilities, claims and expenses, including but not limited to, legal costs and attorneys’ fees, that are caused or can be related to your use of the Own Agreement feature.